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FAQ’s

Welcome to Plunge Pool Direct’s Frequently Asked Questions page. If the below doesn’t provide the answers that you are looking for, please either contact us using our Contact Us Form (below) or call us on 1300 826 538 and we will be able to assist with any enquiries you may have.

Are installation and delivery included in your Plunge Pools?

At Plunge Pool Direct all our Plunge Pools are sold in DIY kit form, however in selected areas we do have resellers and installers available. For more details please call us on 1300 826 538.

How much is installation for my Plunge Pool?

With every Australian backyard different it is almost impossible to quote install costs without doing a site inspection. Items such as soil quality, easements and access can make a massive difference when it comes to providing an installation quote. It is recommended that when looking for an installer, ask for a site inspection so you can go through all your requirements, that way there will be no hidden costs later on.

What items should I consider before looking at Plunge Pools?

Before looking at Plunge Pools the first thing to do is look in your backyard and work out where you would have it. Plunge Pools are available in different shapes and sizes. Would you be more looking for a round or a rectangle Plunge Pool and what size can you fit/do you want?

These are some of the first questions we will ask you when you talk to us, so it is good to have an idea of what you are after. If you have a smaller backyard you might be limited in space so it is important to do measurements prior to looking.

Along with space available, there are also several other factors to consider. Plunge Pools start as just that, a Plunge Pool, but can be fully customised, making them fully unique to each of our customers. Options available is either a quarter or half step in the Plunge Pool as well as jet upgrades, and even the finish of the Plunge Pool. At Plunge Pools Direct we specialise in a tile finish, and can even organize a tiler for you.

What options are Plunge Pools available with?

At Plunge Pools Direct we have a number of different packages available. To see our range of packages please click here.

How often do I need to drain the water in my Plunge Pool?

Water in your Plunge Pool should be drained approximately every 3 years (this is to be used as a guide only).

Like with pools and spas it is recommended to get your water checked by your local pool shop on a regular basis to ensure your water is balanced.

How often do I need to clean my filters and how do I clean them?

Our Plunge Pools include a Sand Filter which should be cleaned on a monthly basis. To backwash your filter push the lever down and twist into ‘backwash’ position for approx. 3 minutes followed by ‘rinse’ for approx. 1 minute. When completed you MUST change the diverter back to ‘filtration’. For the full guide on how to backwash your filter, please see our video here.

What surface does my Plunge Pool have to sit on?

All Plunge Pools (above and in ground) require a base of 100mm thick crushed rock which must be level and compacted. If the base is not level and flat the base of the Plunge Pool might crack which is not covered under warranty.

What extras should I consider for my Plunge Pool?

Plunge Pools start as just a basic Plunge Pool, with the option to upgrade from there. Along with the option to choose from either our Bronze, Silver or Gold equipment packages and equipment upgrades (click here for more info) there are also other Plunge Pool features to choose from. Options for these include steps, jets and the finish you would like on your Plunge Pool. To see our tiling options available please click here and see under heading ‘Tile Options’.

I want to organize my own crane company. What details will they need?

When discussing freight with crane companies they will need to know the weight and size of the Plunge Pool as well as access to your property. Access questions will consist of: will they need a crane to get the Plunge Pool into position, if so how many meters reach and where is the entry point for access? Is the block flat or up a hill? Are there trees or power lines blocking access to the property, etc.

Do I need council approval for my Plunge Pool?

Yes, all Plunge Pools sold in Victoria require a permit. If you live outside of Victoria and not sure of the regulations for your state, please check with your local council.

Where can I get water to fill my Plunge Pool?

It is up to the customer to supply water for their Plunge Pool, this is usually done using the mains water supply.

Can I use tank water to fill my Plunge Pool?

Absolutely! Tank water can be used to fill your Plunge Pool.

What should I do if I have an issue with my Plunge Pool not working?

If you are experiencing any issues with you Plunge Pool not working please give us a call on 1300 826 538.

How long should I run the pump for on my Plunge Pool?

The pump on your Plunge Pool should run between 4-5 hours a day.

What is the warranty on my Plunge Pool?

All Plunge Pools include a 10 year structural guarantee.

What chemical system should I use in my Plunge Pool?

There are a range of products available that can be used in Pools, Spas and Plunge Pools. At Plunge Pools Direct we have 2 different chemical options we recommend. One option is Magnesium which is a natural sanitiser, otherwise, Crystal Waters which is chlorine, bromine and odour free is another option for Plunge Pools, for details on both systems please click here.

Can Plunge Pools be installed in ground?

At Plunge Pools Direct our Plunge Pools can be installed in ground or above ground.

From order, how long will it take to get my Plunge Pool?

From the day that you place your deposit on your Plunge Pool, delivery can take up to 8 weeks. Please note this is a guide and can change subject to season, for a more adequate time frame please contact us via the form below or call us on 1300 826 538.