Welcome to Plunge Pool Direct’s Frequently Asked Questions page. If the below doesn’t provide the answers that you are looking for, please either contact us using our Contact Us Form (below) or call us on 1300 826 538 and we will be able to assist with any enquiries you may have.
Plunge Pools Direct operate only in a manufacturing capacity and don’t get involved with installation, however we do have a network of installers/dealers we may be able to refer you to (location pending).
Alternatively you can install the pool as an owner builder (you will require a white card), or use a local builder. Installation of the pool will take 1-2 days. For a quicker and easier install we recommend upgrading your pool to include an Plumbing Equipment Skid.
Plunge Pools Direct are able to organize delivery to site, however you/your builder/your installer will need to organize a franna/crane for unloading the pool into position.
As a first port of call, we would recommend receiving an Instant Quote through our website. Once received a Plunge Pools Direct Sales team member will contact you and go through the installation/delivery process and options available (refer below for more information).
With every Australian backyard different it is almost impossible to quote install costs without doing a site inspection. Items such as soil quality, easements , delivery access & installation method (above ground, semi in ground, or in ground) can make a massive difference when it comes to providing an installation quote. It is recommended that when looking for an installer, ask for a site inspection so you can go through all your requirements, that way there will be no hidden costs later on. To be able to do a site inspection the installer will need a copy of your quote showing pool size as well as equipment required).
Alternatively at Plunge Pools Direct we have a network of different installers we can refer you to (location pending). Installation of your Plunge Pool can be completed in 1-2 days. For a quicker and easier install we recommend upgrading to a Plumbing Equipment Skid.
To be able to receive a starting price for pool install, it would be best to request an Instant Quote through our website. This will walk you through options available (pool, equipment, interior & upgrades) and provide you with an instant price for your dream pool (quote will exclude installation & delivery). From there, a Plunge Pools Direct Sales team member will contact you and got through your install job requirements in more detail and provide you with approximate pricing. They will then go through options available for obtaining an Installer and answer any other queries you may have towards delivery and install.
With every Australian backyard different it is almost impossible to quote install costs without doing a site inspection. Factors such as soil quality, easements and delivery access can make a massive difference when it comes to providing an installation quote. It is recommended that when looking for an installer, ask for a site inspection so you can go through all your requirements, that way there will be no hidden costs later on.
Pricing for installation and delivery can vary depending on multiple factors such as pool size, equipment package, installation method, delivery location, delivery access & delivery timeframe.
To receive an estimate for installation and delivery it is best to use our Instant Quote feature.
Once received you can request to speak to a sales team member and they will be able to give you approximate pricing.
Before looking at Plunge Pools the first thing to do is look in your backyard and work out where you would have it. Plunge Pools are available in different shapes and sizes. Would you be more looking for a round or a rectangle Plunge Pool and what size can you fit/do you want?
These are some of the first questions we will ask you when you talk to us, so it is good to have an idea of what you are after. If you have a smaller backyard you might be limited in space so it is important to do measurements prior to looking.
Along with space available, there are also several other factors to consider. Plunge Pools start as just that, a Plunge Pool, but can be fully customized, making them fully unique to each of our customers.
For a more comprehensive guide, we would recommend reading our Buyers Guide which covers everything to look at when considering a Plunge Pool.
At Plunge Pools Direct we have a number of different packages available. To see our range of packages please click here.
Water in your Plunge Pool should be drained approximately every 3 years (this is to be used as a guide only).
Like with pools and spas it is recommended to get your water checked by your local pool shop on a regular basis to ensure your water is balanced.
Our Plunge Pools include a Sand Filter which should be cleaned on a monthly basis. To backwash your filter push the lever down and twist into ‘backwash’ position for approx. 3 minutes followed by ‘rinse’ for approx. 1 minute. When completed you MUST change the diverter back to ‘filtration’. For the full guide on how to backwash your filter, please see our video here.
All Plunge Pools (above and in ground) require a base of 100mm thick crushed rock which must be level and compacted. If the base is not level and flat the base of the Plunge Pool might crack which is not covered under warranty.
Plunge Pools start as just a basic Plunge Pool, with the option to upgrade from there. Along with the option to choose from either our Bronze, Silver or Gold equipment packages and equipment upgrades (click here for more info) there are also other Plunge Pool features to choose from. Options for these include steps, jets and the finish you would like on your Plunge Pool. To see our tiling options available please click here and see under heading ‘Tile Options’.
When discussing freight with crane companies they will need to know the weight and size of the Plunge Pool as well as access to your property. Access questions will consist of: will they need a crane to get the Plunge Pool into position, if so how many meters reach and where is the entry point for access? Is the block flat or up a hill? Are there trees or power lines blocking access to the property, etc.
Yes, all Plunge Pools sold in Victoria require a permit. If you live outside of Victoria and not sure of the regulations for your state, please check with your local council.
It is up to the customer to supply water for their Plunge Pool, this is usually done using the mains water supply.
Absolutely! Tank water can be used to fill your Plunge Pool.
If you are experiencing any issues with you Plunge Pool not working please give us a call on 1300 826 538.
The pump on your Plunge Pool should run for 1.8 hours a day.
All Plunge Pools include a 7 year structural guarantee.
For our Equipment Warranty please click here.
There are a range of products available that can be used in Pools, Spas and Plunge Pools. At Plunge Pools Direct we have 2 different chemical options we recommend. One option is Magnesium which is a natural sanitiser, otherwise, Crystal Waters which is chlorine, bromine and odour free is another option for Plunge Pools, for details on both systems please click here.
At Plunge Pools Direct our Plunge Pools can be installed fully in ground, above ground or semi in ground.
Delivery times will vary depending on factors such as if your Plunge Pool is a standard build or a custom build. We usually have a range of pools in stock ready for immediate delivery. Promotions and in stock pools can be found here. In cases where stock isn’t available in your selected finish delivery can take anywhere from 3 working days to 20 working days. For custom builds jobs these can take anywhere up to 20 working days. Please note this is a guide and can change subject to season for a more adequate time frame please contact us via the form below or call us on 1300 826 538.