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For items like pumps, filters, or heaters, we’ll lodge your claim directly with Fluidra on your behalf. They’ll reach out to you for next steps. Tip: If available, include the product’s serial number to avoid delays.
For all other issues — including structure, finish, or plumbing — a Plunge Pools Direct representative will be in touch to assist and guide you through the next steps.
Looking for the fine print? Click below to view the full warranty terms for each product category:
Yes — all our pools come with a manufacturer warranty, and the details are outlined in your quote. You can also lodge a claim thru the Warranty Page.
We provide ongoing guidance on setup, operation, and maintenance after your pool is delivered. If you ever need assistance, we can also connect you with a qualified technician or installer for on-site support.
You can contact our team directly through phone or email. We’re here to help with post-delivery questions, warranty claims, or technical support.
Please click the button below to visit our Pool Specifications & Downloads page. You will find brochures for our products and equipment.
Go to Download PageIf having issues filling in our claim form, our office is open Monday to Friday 8am to 4pm .
Call 03 9726 0756Need help planning your plunge pool?
